Warranty & Replacement Policy
General Terms
UFACTORY provides Replacement Service and Warranty Repair Service under the following conditions. For assistance, contact our support team — U.S. customers at support@ufactory.us, all other regions at support@ufactory.cc.
Replacement Service
You may request a replacement in the following cases:
Within 15 calendar days from the date of receipt, if the product is significantly damaged during transit, with valid proof issued by the carrier.
Within 15 calendar days from the date of receipt, if the product has a performance failure.
Replacement Service is not applicable if:
The request is made more than 15 calendar days from the date of receipt.
Valid proof of purchase (receipt or invoice) is missing or suspected to be altered. Returned product is incomplete (e.g., missing accessories or original packaging).
Damage caused by user error.
Damage caused by unauthorized modification, misuse, or improper installation or operation.
Damage caused by ingress of liquids or foreign substances such as water, oil, or sand.
No defect is found after inspection by UFACTORY.
Product labels, serial numbers, or tamper-evident seals have been altered, damaged, or removed.
Damage results from force majeure (e.g., fire, flood, lightning, extreme weather).
The product is not returned within 7 calendar days after replacement confirmation.
Any other conditions specified in this policy.
Before Requesting After-Sales Service
Follow all troubleshooting procedures provided by UFACTORY.
Provide safe and sufficient access to the product for diagnosis.
Ensure the product is free from legal restrictions for return or replacement.
If you are not the owner, obtain authorization from the owner.
Any other conditions specified in this policy.
Product & Part Replacement
Any product returned for replacement shall become the property of UFACTORY.
Any replacement product provided by UFACTORY shall become the property of the customer.
Only unaltered UFACTORY products and parts are eligible.
Replacement items may not be brand new but are guaranteed to be in good working condition and functionally equivalent to the original product.
They will be covered for the remaining warranty period of the original product.
Data & Privacy
By requesting service, you agree that UFACTORY may collect and use your contact information, including your name, phone number, address, and email address, to provide after-sales service, follow up on service satisfaction, and notify you of product updates, recalls, or safety issues.
Your data may be processed globally and shared with authorized partners where necessary, or disclosed if required by law.
Essential Information
Warranty periods for returns, replacements, and repairs may vary depending on the product, component, and region.
Please refer to the specific warranty terms for your product.
Defects in Materials and WorkmanshipIf a product is confirmed to have defects in materials or workmanship under normal use during the warranty period, UFACTORY will bear all costs related to the repair process, including shipping, customs duties, parts, and labor.
In regions where customs duties are unusually high, UFACTORY reserves the right to decline coverage of such excessive charges.
Out-of-Warranty RepairsFor products that are no longer under warranty, all costs related to repair services, including shipping, customs duties, parts, and labor, are the responsibility of the customer.
Repair will only proceed after your approval of the quoted cost. If declined, the product will be returned at your expense.
UFACTORY reserves the right to determine whether a defect qualifies for warranty coverage upon inspection.
Repairs may result in data loss, please back up your data before sending your product.
Please remove any customer-added items such as stickers or attachments.
UFACTORY is not responsible for damage or loss of such items.
To protect your rights, please inspect your product upon receipt and report any damage within 7 calendar days. Otherwise, the product will be considered delivered in good condition.
UFACTORY Robots
UFACTORY Robots
UFACTORY Robots
UFACTORY xArm
UFACTORY 850
UFACTORY Lite 6
12 Months
12 Months
12 Months
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
UFACTORY Accessories
Vacuum Gripper
Gripper, Gripper G2
BIO Gripper, BIO Gripper G2
6-Axis Force/Torque Sensor
Direct-Drive Linear Motor
Gripper Lite
Vacuum Gripper Lite
AC Control Boxes
DC Control Boxes
Network, Power, and Signal Cables
12 Months
12 Months
12 Months
12 Months
12 Months
12 Months
12 Months
12 Months
12 Months
12 Months